Bookings, changes and reminders, handled around your calendar. Your team stays focused on the people in front of them.
Talk about your needsIdentify the right service, collect the required booking details and offer times based on the connected calendar’s availability.
Handle changes using your notice periods, cancellation policy and rescheduling rules. Requests outside those rules go to your team.
Agree the confirmation and reminder process during setup, including timing, channel and any preparation instructions customers need.
Set appointment lengths, opening hours, buffers and staff availability before bookings begin. We confirm compatibility with your calendar.
Review the outcome of booking calls in your portal, including appointments made and any requests awaiting your team’s attention.
Agree the essentials once. Get the context your team needs after every conversation.
Services, locations, durations and required customer details.
Working hours, staff availability and time between bookings.
Notice periods, confirmations and preparation instructions.
The chosen service, time and customer contact details.
Rescheduled or cancelled appointments under your rules.
Unavailable times or special requests for your team.
“Do you have an appointment next Tuesday?”
Confirm the service, check the connected calendar and offer available times. Collect the required details and confirm the selected appointment.
“I need to move my appointment.”
Find the booking using the agreed details, check your rescheduling rules and offer an available alternative.
Rescheduled · Updated time confirmed“Is there anything available today?”
Check the actual availability. If there is no suitable slot, offer another date or record a callback request according to your instructions.
No slot promised · Alternative requestedSample data · Your guide defines the workflow.
Have something more specific in mind?
Talk it through with usTell us which calendar or booking system you use. We check the connection and required access before confirming the setup.
We follow your preference: offer another date, take a callback request or pass the enquiry to your team. We do not promise a slot that is unavailable.
Yes, using the booking rules and access agreed with you. Exceptions such as late cancellations or special requests are referred to your team.
You do. We set up the service types, durations and any buffers with you, then test the booking flow before it goes live.
