Your phone number
Keep your number. Agree forwarding hours and a fallback for missed transfers.
HOW IT WORKS
Your business.
Our starting point.
You set the direction. We prepare your guide, test the setup and manage the day-to-day.
See the setupFROM FIRST BRIEF TO FIRST CALL
Getting started.
Taken care of.
Four clear stages. We do the preparation, with you in control.
01Understand your business.
Your business brief
Understand your business.
Your business briefTell us where you need support. Together, we agree the services, coverage hours and outcomes that matter.
- Your greeting, tone and service information
- Common questions and approved answers
- Contacts, priorities and escalation rules
02Build your answering guide.
Your answering guide
Build your answering guide.
Your answering guideWe prepare your answers and handoff rules. You review the guide and approve what we can say and do.
- Qualification or screening questions
- Booking rules and callback instructions
- Clear boundaries for quotes and commitments
03Connect, test and approve.
Your launch checklist
Connect, test and approve.
Your launch checklistWe confirm your connections and test calls, bookings and fallback routes with you before launch.
- Call forwarding and agreed coverage
- Calendar availability and required fields
- Sample calls reviewed before launch
04Go live. Keep improving.
Your service, running
Go live. Keep improving.
Your service, runningWe manage the daily service. You review activity in your portal and share changes to keep your guide current.
- Owner portal walkthrough
- Call outcomes and outstanding actions
- Updates to your guide and routing
We agree each stage with you before moving forward.
ONE TEAM. CLEAR RESPONSIBILITIES.
Technology answers.
People understand.
Parley handles routine requests. People step in when care or judgment matters. Your instructions guide both.
Your guide sets the boundaries. Approved answers. Agreed booking rules. Clear escalation routes.
You keep the business decisions. Your team owns quotes, exceptions and commitments.
INCLUDED: YOUR OWNER PORTAL
Every conversation.
A clear view.
Calls, recordings, leads and bookings. Your service, visible in one place.
AnsweringLabs WorkspaceIllustrative workspace · sample data
38calls tracked today
Alex M. · Sales enquiryToday, 10:42 · Parley
Qualified leadJordan R. · SupportToday, 10:36 · Live receptionist
Follow-up dueSam T. · AppointmentToday, 10:21 · Parley
BookedReview the caller, conversation summary and next action together. Leads and bookings keep their context.
Ask for a portal walkthroughCONNECTED TO YOUR WORKING DAY
Your tools.
One connected team.
Calls come in. Context moves with them. The next step reaches the right place.
Discuss your setupConnections and access are confirmed during setup.
AGREED DURING SETUPConnected with purpose.
01
Your calendar
Your appointment types, availability and booking details, checked before launch.
Your CRM
The enquiry details your team needs, sent through a confirmed connection.
Your people
The right contact, the context they need and a backup when unavailable.
GOOD QUESTIONS. CLEAR ANSWERS.
Know what to expect.
Have something more specific in mind?
Talk it through with usCan I keep my existing phone number?
We work through call-forwarding options with you so your customers can continue using the number they know. We confirm the setup with your current phone service and agree when calls should reach AnsweringLabs.
What do you need before we start?
Your service information, hours, common questions, preferred greeting and escalation contacts. If you need bookings, lead qualification or follow-ups, we also agree the relevant rules, questions, tools and access.
Do I need to configure Parley myself?
No. We manage the answering guide and setup with your input. Your job is to tell us how your business works, approve the information and flag changes; our job is to turn that into the service.
What happens when nobody on my team can take a transfer?
We follow your fallback instructions: take a message, arrange a callback or contact the nominated alternative. The record includes the request, relevant details and the next action, rather than simply noting a missed call.
Can I see what happened during a call?
Yes. Your owner portal shows call activity and outcomes, with live listening and recordings for review. Leads, bookings, follow-ups and analytics help you see what needs attention. The preview on this page uses sample data.
How do we change answers or coverage later?
Share changes to your hours, services, policies or contacts with our team. We review the impact on your guide and routing, confirm the update and test the affected workflow where needed.
How quickly can we launch?
Timing depends on your service scope, information, phone setup and required connections. We agree the launch plan after reviewing those details, and confirm readiness with you before starting.
How does website chat fit in?
Website chat is handled by our human team. We agree the approved information, coverage and enquiry destination, then test the website setup. Calls can use Parley with people stepping in according to the agreed workflow.
