Context for your team.
- Question
- Product suitability
- Details
- Requirements and questions to confirm
- Next step
- Helpful answer or specialist callback
ANSWERING FOR / RETAIL & E-COMMERCE
Before the sale. After the sale. Here.
Help shoppers with product questions and order enquiries. Human live chat supports website visitors, while your answering team routes issues and captures sales opportunities.
Talk about your businessYOUR EXTENDED TEAM
Human help that keeps the conversation moving.
Call activity, summaries and next steps. The context your team needs, in your owner portal.
Explore your portal
01Product and purchase enquiries
Use your product information to answer everyday questions and capture requirements that need specialist confirmation.
02Order-status and returns questions
Gather the order reference and explain the policy you approve. Refer account-specific checks and exceptions to your team.
03Support escalation to your team
Send the issue, reference and conversation context to the right person so the customer does not have to start again.
04Product consultations and callbacks
Arrange a useful next conversation for shoppers who need more guidance, with their requirements and chosen contact details.
A MOMENT IN YOUR WORKING DAY
A little guidance at the point of purchase.
THE CUSTOMER ASKS
“Can someone help me choose the right product?”
A human chat receptionist uses your product guide and routes specialist questions.
